Can I cancel my order?
Yes, you can cancel your order within 24hrs. To raise a return/refund request, please drop us an email at firstname.lastname@example.org
Under what conditions can I return/replace my product?
We offer refunds/replacements only in following cases:
- You received a wrong/damaged product (please share images of the product)
- Incomplete order or Missing products
- You received an expired product
Wrong/damaged products can be replaced, not returned.
All products should be returned with the outer packaging.
Under what conditions return/replacement requests will not be accepted?
- The return/replacement request is generated after 15 days from the date of delivery.
- The damaged/missing product is reported after 48hrs from the date of delivery.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 3-4 business days.
For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 3-4 business days in case of cancellation of an order. In case of returns, we need to complete a quality check once the product reaches our warehouse. If the issues described by you are verified, our team will initiate a refund within 48hrs.