At Suganda, we strive to give you a seamless shopping experience. However, if you are not satisfied with your purchase made through our website, we are happy to let you know that you may apply for a refund within 90 days (3 months) of purchase as stated on your invoice/receipt. We do not provide refunds or exchanges for products purchased outside of our website, please
contact the retailer purchased from regarding their policy. Shipping fees and Item(s) listed as Final Sale are non-refundable.
The product you wish to return must be in the original bottle and must be a minimum of 50% full. We will not accept a return of more than 3 units of the same item(s) per order. Please send your item(s) that you wish to return to the Suganda warehouse listed below:
We ask you to ensure that a copy of your invoice is included with your shipment or you can mention the ORDER NUMBER clearly on the outside and inside of the shipment. We do not cover the cost of return shipping. We recommend saving the shipping receipt for your records. Only items received by our warehouse can be credited. Please confirm the order number, products returned, and return tracking details by submitting them to the Support Team by visiting our contact page under “Returns”. If we cannot locate your order number, we are unable to process the refund.
KIYA ORGANIC ESSENTIALS
Plot No.48,49 , Level-1,
ALEAP Industrial Estate, Surampalli Village,
Andhra Pradesh -521212
All returns will be credited to the original method of payment. We cannot refund to another alternative card. The refund will be issued upon processing of the returned item(s). Please allow up to 12 days* for us to receive and process your request. You will receive an email notification upon completion of return processing. Please note this timeframe has been impacted by COVID-19.
Suganda maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All Suganda products listed as final sale are not eligible for a refund. Suganda reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.